FAQ

We curate premium health supplements and beauty essentials including dermatological skincare, antioxidant supplements, probiotics, essential oils, collagen products, and luxury bath items. Our collection focuses on science-backed formulations for holistic wellness and beauty.

Absolutely! Every product undergoes our rigorous quality check before shipping. Temperature-sensitive items like probiotics and essential oils are stored in climate-controlled environments and shipped with specialized packaging to maintain freshness.

While we don’t currently offer sample sizes for all products, we recommend checking our “Travel Size” category or considering smaller quantity options when trying new formulations. Our 15-day return policy (for unopened items) also allows you to shop with confidence.

You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include order tracking, wish lists, and faster checkout.

Orders enter our processing system immediately. For cancellation requests, please email [email protected] within 1 hour of ordering with your order number. We’ll make every effort to accommodate your request if processing hasn’t begun.

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted channels for your protection.

We offer two premium delivery services:

Express Shipping ($12.95 or free for orders over $200):
– Carriers: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes package tracking

Free Standard Shipping (orders over $50):
– Carrier: EMS Worldwide
– Delivery: 15-25 business days after dispatch
– Eco-friendly packaging

Yes! We proudly serve North America, Europe, Australia, and most global destinations. Some remote areas in Asia and island territories may have restrictions – please check our shipping calculator at checkout for your specific location.

Probiotics, vitamin serums, and other sensitive products ship in specialized climate-controlled packaging to maintain product integrity during transit. Our beauty specialists select the appropriate packaging based on each product’s requirements.

We accept returns within 15 days of delivery for unopened items in original packaging. Due to hygiene regulations, we cannot accept returns on opened skincare or supplements. Please email [email protected] with your order number to initiate a return.

Refunds are issued to your original payment method within 3-5 business days after we receive the returned items. You’ll receive email confirmation when your refund is processed.

Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund as appropriate.