At Care Products Shop, we stand behind our premium health supplements and beauty essentials with the same commitment to quality that goes into every product we formulate. If you’re not completely satisfied with your purchase, we’re here to help.

Wellness Note: For your safety and ours, certain personal care items cannot be returned for hygiene reasons. Please see section 4 for details.

1. Our Return Policy

We accept returns and exchanges within 15 days of delivery for most products. To be eligible:

  • Products must be unopened, unused, and in original packaging
  • A receipt or proof of purchase is required
  • Items must be in resalable condition

2. How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our Wellness Team at [email protected] with your order number and reason for return
  2. Receive your Return Authorization Number (RAN) and instructions
  3. Package the items securely with the RAN clearly visible
  4. Ship to our fulfillment center at:
    Care Products Shop Returns
    88 Florence Street
    New Bedford, US 02740
  5. Once received, we’ll process your refund or ship your exchange

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

For exchanges, we’ll cover the cost of shipping the replacement items to you via standard shipping.

4. Non-Returnable Items

For health and hygiene reasons, the following products cannot be returned:

  • Personal Care Items: Deodorants, Cleansers & Face Washes, Exfoliators
  • Open Containers: Any supplement or skincare product with broken seals
  • Essential Oils: Due to their sensitive nature

5. Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method
  • Credit Cards: 3-10 business days for the refund to appear on your statement
  • PayPal: 24-48 hours for the refund to process

Note: Shipping costs are non-refundable except in cases of our error.

6. Exchange Process

For exchanges of equal value:

  • We’ll ship your new items once the return is received
  • For exchanges of higher value, you’ll be invoiced for the difference
  • Exchange shipping times follow our standard delivery estimates

7. Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Care Products Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] SKU: [Product SKU if available] Reason for Return: [Please specify] I understand the return must be initiated within 15 days of delivery and items must be unopened/unused. Please provide return instructions and any needed authorization. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

8. Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged product and packaging
  • We’ll arrange for a replacement or refund at no additional cost

9. International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Wellness Commitment: We carefully vet every return to ensure our products meet your health and beauty standards. Your satisfaction drives our commitment to excellence in every formulation.

For any questions about our return policy, contact our Customer Wellness Team at [email protected] or +1 (508) 555-0188 (Monday-Friday, 9AM-5PM EST).