Shipping Policy

At Care Products Shop, we’re committed to your wellness journey with premium health supplements and beauty essentials. Our shipping and returns policies are designed with your convenience and satisfaction in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship globally (excluding some Asian regions and remote areas). International customers are responsible for any customs fees or import duties.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return process.

Our Return Policy

• Returns accepted within 15 days of delivery
• Products must be unopened, unused, and in original packaging
• A receipt or proof of purchase is required
• Items must be in resalable condition

How to Initiate a Return

1. Contact our Wellness Team at [email protected] with your order number and reason for return
2. Receive your Return Authorization Number (RAN) and instructions
3. Package the items securely with the RAN clearly visible
4. Ship to our fulfillment center at:
   Care Products Shop Returns
   88 Florence Street
   New Bedford, US 02740

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service
• For exchanges, we’ll cover standard shipping costs for replacement items

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

• Timing: Refunds processed within 5 business days
• Method: Funds returned to your original payment method
• Credit Cards: 3-10 business days for the refund to appear on your statement
• PayPal: 24-48 hours for the refund to process
• Note: Original shipping costs are non-refundable except in cases of our error

Exchange Process

• For exchanges of equal value: We’ll ship your new items once the return is received
• For exchanges of higher value: You’ll be invoiced for the difference
• Exchange shipping times follow our standard delivery estimates

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged product and packaging
• We’ll arrange for a replacement or refund at no additional cost

International Returns

• Return shipping costs are the customer’s responsibility
• Customs fees/duties are non-refundable
• Mark the package as “Returned Goods” to avoid additional charges